We want you to be happy with your FURB!
We offer free returns and exchanges for our US customers.
To return or exchange an item, visit our Returns Portal to get started.
For international returns, please email us at firstname.lastname@example.org for further assistance.
You have 30 days from when you receive your order to send back your return or make an exchange.
Items marked ‘Final Sale’ and gift cards are not eligible for returns or exchanges.
We accept items in new condition with original tags attached for a refund or exchange.
If you ever have an issue with any FURB product, please email us at email@example.com. We are happy to help!
I’VE RETURNED MY ORDER, WHEN WILL I GET MY REFUND?
Once we receive your return, please allow 2-6 business days for your return to be processed and then up to 7 business days for your bank to post the refund to your account. We will send you an email when we’ve processed your refund to let you know it's on the way.
Unfortunately, at this time, we do not offer free return shipping for international orders. Please follow our return policy outlined above and email firstname.lastname@example.org to get your return started.